These Terms of Service (the “Terms”) govern your use of GameAP Cloud (the “Service”) at https://gameap.cloud/ and https://gameap.cloud/dashboard/. Please read them before creating an account.
1. Who we are
The Service is provided by Individual Entrepreneur Nikita Kuznetsov, Sole proprietor registered in the Republic of Armenia, TIN 23378307, state registration number 278.1340665, registered at Yerevan, Republic of Armenia (referred to as “we”, “us” or “the Provider”).
You can reach us at support [at] gameap.cloud. Email is monitored on business days; we reply within 10 business days.
2. Acceptance of these Terms
By creating an account, enabling any service or completing a purchase, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind it, and “you” means that organisation.
If you do not agree with these Terms, do not use the Service.
3. The Service
3.1. We provide remote access to cloud services for game hosting — backup storage, monitoring and other services listed at https://gameap.cloud/ — delivered over the internet as a subscription.
3.2. No copy of software, physical medium or hardware is delivered to you under these Terms.
3.3. The features and technical limits available to you depend on the plan you select. Those limits — storage volume, number of connected installations, retention period and similar — are shown in the dashboard before you pay.
3.4. We may improve, change or discontinue individual features. If a change materially reduces the functionality of a plan you have paid for, we will give you notice under clause 14 and you may cancel and receive a refund for the unused period.
4. Your account
4.1. You must provide accurate registration details and keep them up to date.
4.2. You are responsible for keeping your password, API tokens and backup encryption keys confidential, and for all activity under your account.
4.3. You must be at least 16 years old to use the Service.
5. Prices, payment and taxes
5.1. Prices are shown in the dashboard before you place an order and are exclusive of any applicable VAT, GST or sales tax.
5.2. Polar Software Inc. acts as the merchant of record for all purchases. This means Polar Software Inc. is the seller of the subscription to you, calculates and charges any applicable taxes at checkout, and issues your invoice or receipt. Your payment relationship for the transaction is with Polar Software Inc.; the Service itself is provided by us under these Terms.
5.3. We never receive or store your card details.
5.4. Subscriptions renew automatically for successive periods until cancelled. Each renewal is charged at the price in effect at the start of that period. You can cancel automatic renewal at any time in the dashboard, effective at the end of the current period.
5.5. If a payment fails, we may retry it and may suspend the Service until payment is received.
6. Right of withdrawal for consumers in the EU and the UK
6.1. If you are a consumer resident in the European Union or the United Kingdom, you normally have 14 days to withdraw from a distance contract without giving any reason.
6.2. Because the Service is supplied immediately, at checkout you are asked to expressly request that supply begins during the withdrawal period and to acknowledge that you thereby lose your right of withdrawal once the service has been fully performed. If you do not give that consent, supply begins after the 14-day period ends.
6.3. To withdraw within the period, before supply has begun, send an unambiguous statement to support [at] gameap.cloud. We will refund all payments received within 14 days of being informed, using the same means of payment you used.
6.4. Nothing in this clause affects your statutory rights if the Service is faulty or not as described.
7. Cancellation and refunds
You may cancel your subscription at any time in the dashboard. Cancellation, refunds and the treatment of the unused part of a paid period are described in our Refund and Cancellation Policy, which forms part of these Terms.
8. Acceptable use
8.1. You must not use the Service to:
- store, transmit or distribute material that is unlawful in your jurisdiction or in the Republic of Armenia, or that infringes the rights of others;
- gain unauthorised access to systems, run network attacks, send unsolicited bulk email or distribute malware;
- circumvent the technical limits of your plan, or create load that materially exceeds normal use of the Service;
- resell or sublicense the Service to third parties without our prior written consent.
8.2. You are solely responsible for the content of the data you store and transmit through the Service and for having the rights to do so.
8.3. If you breach clause 8.1, we may suspend the Service and will notify you by email. If the breach is not remedied within 7 days of that notice, we may terminate these Terms. Where a breach causes immediate risk to the Service or to third parties, we may suspend first and notify immediately afterwards.
9. Your data and backups
9.1. You retain all rights in the data you store through the Service. We claim no ownership of it.
9.2. Backup data is encrypted on your side before it reaches us. The encryption key is known only to you. We hold no copy of it and have no technical means of decrypting your snapshots or recovering them if the key is lost. The risk of losing the encryption key is yours.
9.3. We process personal data as described in our Privacy Policy. Where we process personal data on your behalf as a processor, our Data Processing Agreement applies.
9.4. After these Terms end, you have 30 days to retrieve your data. After that period we delete it, unless a longer retention is required by law.
10. Availability and maintenance
10.1. We aim to keep the Service available around the clock, but we do not guarantee uninterrupted operation unless a separate service level agreement has been signed.
10.2. We announce planned maintenance that affects availability at least 24 hours in advance, in the dashboard or by email.
11. Suspension and termination
11.1. You may terminate these Terms at any time by cancelling your subscription and deleting your account.
11.2. We may suspend or terminate the Service for non-payment, for breach of clause 8, or where required by law, in each case with notice to you except where immediate action is necessary.
12. Warranties and liability
12.1. The Service is provided “as is” and “as available”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
12.2. We are not liable for loss of profit, loss of business or indirect or consequential loss. Our total liability arising out of or in connection with these Terms is limited to the amounts you paid for the Service in the 12 months preceding the event giving rise to the claim.
12.3. Nothing in these Terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded. If you are a consumer, the limitations in this clause apply only to the extent permitted by the mandatory law of your country of residence, and your statutory rights are unaffected.
12.4. We are not liable for failures caused by circumstances beyond our reasonable control, including failures of communication networks, third-party providers or equipment, or acts or omissions on your side.
13. Confidentiality and publicity
We will not disclose your non-public information except as needed to provide the Service, as described in the Privacy Policy, or as required by law. We will not name you as a customer publicly without your consent.
14. Changes to these Terms
14.1. We may change these Terms. The current version is always published at https://gameap.cloud/legal/terms.html.
14.2. We will give at least 30 days’ notice of material changes, by email or in the dashboard. Changes take effect at the end of that period and do not apply retroactively to a period you have already paid for.
14.3. If you do not accept a change, you may cancel before it takes effect and receive a refund for the unused part of the paid period.
15. Governing law and disputes
15.1. These Terms are governed by the law of the Republic of Armenia.
15.2. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you habitually reside, and you may bring proceedings in the courts of that country.
15.3. Before starting proceedings, please write to support [at] gameap.cloud so that we can try to resolve the matter. We aim to respond within 10 business days.
16. General
16.1. If any provision of these Terms is held invalid, the rest remains in force.
16.2. You may not assign these Terms without our consent. We may assign them to a successor of our business on notice to you.
16.3. These Terms, together with the Refund and Cancellation Policy, Privacy Policy, Cookie Policy and — where applicable — the Data Processing Agreement, form the entire agreement between us regarding the Service.
17. Provider details
- Provider: Individual Entrepreneur Nikita Kuznetsov
- Status: Sole proprietor registered in the Republic of Armenia
- TIN: 23378307
- State registration number: 278.1340665
- Registered address: Yerevan, Republic of Armenia
- Email: support [at] gameap.cloud
- Merchant of record: Polar Software Inc.
- Website: https://gameap.cloud/
Version 1.0, 30 August 2026.